Use the questions below to prepare a fence enquiry, and identify which answers you need for the exact style, destination, and intended use. Quote the company website style name in your enquiry. Check the range description against the job you need the fence to do. Ask the supplier to confirm any figure, document, or order term that you still need for the particular style and purchase you are considering. Before placing an order, compare the supplier reply with your list of questions, keep the confirmed answers with the quotation, and follow up on any point that remains open for the style and destination you have specified.
Questions about styles, colours, and orders
Style questions are the easiest to answer from this site, because the category pages name the company website styles for each range. For colour questions, name the exact style and desired finish, and ask the supplier to confirm availability for that combination, including gates and accessories. For order questions, ask the supplier to confirm minimum quantities, lead times, trade terms, and payment terms for the specific style, quantity, and destination, and check the reply before treating those terms as agreed. Certificate questions are answered as enquiries too, with the public wording that certificates are available upon request, and with the advice to name the document, the market, and the application in the first message.
For installation, fixing, and site suitability questions, describe the ground, surfaces, layout, and intended use, and ask the supplier to confirm which style and fixing arrangement is offered for those conditions. A buyer with a slope, a particular surface, a pool surround, or animals to contain should describe the site in the enquiry and ask the supplier which style and fixing arrangement is offered for it. Request an answer for the particular site and check it against the layout before choosing the style or fixing arrangement. The individual questions below repeat those points in the form buyers usually ask them.
How to use this FAQ in an enquiry
Copy the FAQ questions that apply to your job into an enquiry, add the exact style and job details, and ask the supplier to confirm each point for the intended order. A buyer who copies the colour question, the certificate question, and the quantity question, and then adds the style name, the colour wanted, the quantity, and the market, has written most of a complete enquiry in a few minutes. That habit is faster than writing an enquiry from scratch, and it is more reliable, because it ensures that no confirmation question is forgotten in the first message, when it is cheapest to answer.
A second use of this FAQ is as a checklist after a supplier reply arrives. Each answer in a reply can be checked against the corresponding FAQ question: was the colour confirmed for the exact style, was the certificate document supplied with scope and validity, was the quantity confirmed before ordering, and was the lead time confirmed for the destination and deadline. Any question left unanswered in the reply should be asked again before an order is placed, because an unanswered confirmation question does not disappear when an order is placed; it reappears as a problem on delivery.
Questions to settle in your enquiry
- Which style and colour does your question concern?
- Which market and quantity does it cover?
- Have you asked the supplier to confirm the open point?
Which fence style should I choose?
Start from the job: privacy panels for screening, semi-privacy panels for filtered screening with light and air, picket fences for open garden boundaries, ranch rails for paddocks and open land, and railing for decks and steps. The comparison pages for privacy against semi-privacy and for picket styles will help narrow the choice.
What colours are available?
Colour availability differs between styles, and no full colour chart is published on the company pages used for this site. Name the style and the desired colour in your enquiry and ask the supplier to confirm availability for that exact combination, including gates and accessories.
Can I order a custom fence or profile?
Custom work is discussed as an enquiry, based on the OEM and ODM service wording on the platform profile and the custom window-door profile statement on the company website. State the change needed, the quantity, and any drawing or sample you can supply.
Are certificates available?
Certificates available upon request. Name the document, the market, and the application in your enquiry, and ask for the document with its scope and validity before ordering.
What is the minimum order quantity?
Please confirm the minimum order quantity with the supplier before placing an order. State the style, colour, and quantity in your enquiry so the supplier can confirm for that specific order.
How long will delivery take?
Please confirm the lead time with the supplier before placing an order. State the destination and any date by which the fencing is needed.
Can I get a sample first?
Sample availability is stated on the platform profile. Name the style, colour, and purpose of the sample in your enquiry, and ask about cost, timing, and terms.
Which markets does the company serve?
The company website lists North America, Europe, Australia, the Middle East, South America and India; the Made-in-China profile lists Japan, South Korea, Russia, the United States, Europe, Mexico and other countries. Ask the supplier to confirm current supply for your market and style.
Who do I contact?
Use the company telephone +86 130 1888 0051 and the company email [email protected], or the enquiry form on this site. No individual contact name is published here.